Order Acceptance, Payment, and Data Security Questions:
1. How can I place an order with deLa Flowers?
2. What payment methods are acceptable?
3. When is my credit card charged for the order?
4. Why was my credit card denied?
5. I have a Gift Coupon code, how do I redeem the coupon?
6. Will I be charged sales tax for my order?
7. What happens after I place an order?
8. How do I track the status of my order?
9. When I order on-line, is my credit card data secure?
10. Is my name or other personal information shared with others?
11. What do I do if I forgot my password?
Product Questions:
1. Many of your products are described as “Grower Fresh”, what does that mean?
2. Many of your products are described as “Professionally Designed”, what does that mean?
3. Can I get flowers delivered the same day I order them?
Shipping And Delivery Questions:
1. How are the flowers delivered?
2. How much are delivery charges?
3. Where do we deliver?
4. What days of the week do we deliver?
5. Why are there no deliveries on Sunday?
6. Why are there no “Grower Fresh” deliveries on Monday?
7. What time will the delivery arrive?
8. Are there any special considerations for hospital deliveries?
9. How are the flowers packaged?
10. Do the flowers come packaged with a vase?
11. What happens if my recipient is not present at the time of delivery?
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Order Acceptance, Payment, and Data Security Questions:
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1. How can I place an order with deLa Flowers?
We gladly accept orders from around the world on-line through our secure website at www.deLaFlowers.com. We can also assist you with your order via the telephone between 9:00AM and 6:00PM Eastern (USA) time zone at our toll free number 1-888-335-2356.
2. What payment methods are acceptable?
We accept a variety of credit cards, including American Express, Discover, Mastercard, and Visa.
3. When is my credit card charged for the order?
At the time of purchase we attempt to secure authorization on your credit card. Once the authorization is secured, and the order is completed, it may take up to 48 hours for your account to be charged.
4. Why was my credit card denied?
The most common reason a credit card is denied is when the billing address provided on our website does not match the billing address on record with your credit card issuer.
5. I have a Gift Coupon code, how do I redeem the coupon?
On the order summary and confirmation page there is a Coupon Code box. Enter your coupon code in the box and press the “Apply Coupon” button. Your savings will be immediately deducted from your order total and shown on the order summary page.
6. Will I be charged sales tax for my order?
A 6% sales tax is charged for orders shipped to a Michigan address. There is no sales tax for orders shipped outside of Michigan.
7. What happens after I place an order?
For orders placed on our website (www.deLaFlowers.com):
1. You will see a “Thank You” page after you complete your purchase. On the “Thank You” page, you will see your order identification number. This order ID number will also be emailed to you at the email address you provided.
2. You will receive a second email on the day your order is arranged and readied for shipment. This email will indicate that your order has been “processed”.
3. You will receive a third email on the day your order is shipped. This email will contain the shipment tracking number which you can enter on our site to track the status of your delivery.
For orders placed with us via the telephone (1-888-335-2356):
1. The customer care representative that assists you with your order will tell you what the order identification (ID) number is for your order.
2. You can call us at anytime at 1-888-335-2356, and one of our customer care representatives will be happy to review the delivery status of your order with you.
8. How do I track the status of my order?
1. Call us at 1-888-335-2356 and one of our customer care representatives will be happy to let you know the status of your order.
2. You can view your order status on our website. Simply click the My Account link at the top of our homepage. Once you enter your email address and user defined password you will see the status of your current order, as well as your complete order history with us.
9. When I order on-line, is my credit card data secure?
Yes. Your credit card number is encrypted and sent over the internet using Secure Socket Layer (SSL) technology, which is the industry standard and most secure way to conduct secure e-commerce transactions. Additionally, our website is VeriSign Secured. The VeriSign Secured Seal is the number one sign of trust on the internet. For more details click here.
10. Is my name or other personal information shared with others?
No. Restricting access to your personal information is our primary security concern. deLa Flowers does not share, rent, or provide your personal information (including your e-mail information) with any other parties. For more details please see your Privacy Policy.
11. What do I do if I forgot my password?
No problem. You can click the Forgot Password link that is found on the account log-in screen. We will email your password to you.
1. Many of your products are described as “Grower Fresh”, what does that mean?
We work directly with many of the world’s premier flower growers to provide you with the freshest product possible. Selections that are described as “Grower Fresh” come to us directly from the grower, and in many cases can be in the hands of your recipient as quickly as the next day following your order. See our delivery availability schedule for full details.
2. Many of your products are described as “Professionally Designed”, what does that mean?
Product selections that are designated as “Professionally Designed” are arranged and delivered by a local florist that is nearby your recipient. deLa Flowers is a proud member of the Teleflora network. All “Professionally Designed” selections are arranged and delivered by Teleflora member florists.
3. Can I get flowers delivered the same day I order them?
Absolutely. Any product selection that is designated as “Professionally Designed” or found in our “Same Day Delivery” category can be ordered and delivered on the same day; provided the order is received and accepted by deLa Flowers by 2:30PM Eastern (USA) time.
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Shipping and Delivery Questions
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1. How are the flowers delivered?
“Grower Fresh” selections:
To ensure the freshness of the flowers, they are delivered via Next Day delivery service. We carefully arrange the flowers and wrap them in cellophane. The flower stems are wrapped in a sponge which has been soaked in a specially formulated flower food and water solution, and then placed in a water tight bag. The flowers and vase (if included with order) are securely placed in a specially designed gift box, along with your gift message and care instructions.
“Local Florist” selections:
Product selections in our “Local Florist” category, or products designated as “Professionally Designed” in the product description, are carefully arranged and delivered by a local florist that is near your recipient. The flowers are typically wrapped in cellophane or paper.
2. How much are delivery charges?
Please click here to see our current delivery charges.
3. Where do we deliver?
We gladly accept orders from anywhere in the world, for delivery in the continental United States.
4. What days of the week do we deliver?
We deliver every day except for Sundays and major holidays.
Tuesday through Saturday delivery:
All of the product selections on our website are available for delivery Tuesday through Saturday, unless the pickup or delivery date falls on a major holiday. For Tuesday through Saturday delivery, orders must be placed before 2:30 PM Eastern Time the day before you would like your shipment to arrive.
Monday Delivery:
All of the products in our “Local Florist” category, or products identified with “Professionally Designed” in the product description, can be delivered on Monday.
5. Why are there no deliveries on Sunday?
Our delivery partners do not offer Sunday delivery at this time.
6. Why are there no “Grower Fresh” deliveries on Monday?
“Grower Fresh” products require Next Day service. Our delivery partners do not offer Sunday pick up service at this time, so we are not able to make Monday deliveries.
7. What time will the delivery arrive?
Standard delivery shipments will be delivered by 5:00 PM for business locations and by 9:00 PM for residential locations.
Morning Express delivery is available in many locations, and when selected, shipments will arrive by 12:00 PM.
8. Are there any special considerations for hospital deliveries?
Hospital deliveries are typically received at a central receiving location and then brought to the recipient by hospital personnel.
Due to hospital restrictions, plant and floral deliveries cannot be made to any special care units such as ICU or CCU.
9. How are the flowers packaged?
Our flowers are carefully arranged by a floral designer, wrapped in cellophane, and then securely placed in a specially designed gift box. Pink polka dot tissue and iridescent grass complete the presentation and will be sure to delight your recipient.
The flower stems are wrapped in a sponge which has been soaked in a specially formulated flower food and water solution, and then placed in a water tight bag. The flowers and vase (if included with order) are securely placed in a specially designed gift box, along with your gift message and care instructions.
10. Do the flowers come packaged with a vase?
The majority of our flower selections are available with a vase. If not included with the flower selection, you can choose to add an optional vase for an additional charge.
11. What happens if my recipient is not present at the time of delivery?
All of our deliveries have a “signature release”, which means that the package can be dropped off without a signature from the recipient.
In most cases the delivery driver will knock or ring the doorbell, and if there is no answer, they will leave the package in a safe location. If the delivery driver determines that it would be unsafe to leave the package, they will leave a note for the recipient to contact them at the phone number they provide, and make arrangements for the flowers to be picked up.
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