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At deLaFlowers.com we strive to provide our customers with a world-class gift giving experience that results in the delivery of the highest quality products available. If you have any comments or concerns, please review the information below and contact our Customer Care team.
Customer Care Team
Contact via phone: 888-335-2356 toll-free (9am-6pm Eastern)
Contact via email: customercare@delaflowers.com
Damaged:
Refunds or replacements will only be given if your order arrives damaged. Claims must be made within 7 days of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package.
Product Quality:
We strive to deliver products of the highest quality. In certain situations the claim may qualify for a refund or replacement. Product quality claims must be made within 7 days of receipt of delivery.
Late Delivery:
If your order arrives late due to a shipping company (UPS, DHL, FedEx, USPS, etc.) delay you may be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.
Holiday Delivery:
During peak times, deliveries may take one additional business day to arrive. This affects the week prior to the following Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day.
Hospital / Hotel Delivery:
Deliveries to hospitals and hotels are not recommended. These shipments normally go to a general receiving department before being routed internally to the patients and/or guest rooms; therefore, we do not guarantee hospital/hotel deliveries. No refunds will be given if the patient and/or guest checks out or cannot be located.
Office Building Delivery:
Deliveries to office buildings often go to a general receiving department before being routed internally to the intended recipient; therefore, a delivery is deemed successful and complete once it is received by the general receiving department.
Wrong Addresses:
Orders sent to a wrong or incomplete address (i.e. missing apartment or office suite number) are not guaranteed. Additional fees will be charged to fix and forward the package to the correct address.
Undelivered Packages:
Once a delivery attempt has been made it is the responsibility of the customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package.
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